CANCELLATION POLICY

1. Cancellation by client

 

 1.1 (a) If notice of cancellation is given forty-eight (48) hours prior to the start time of the booking any moneys paid toward the booking by the client may be transferred to a new booking within thirty (30) days of the original booking time, subject to availability. NOTE: If this alternate booking is cancelled by the client, all moneys paid toward the booking will be forfeited by the client, and a new deposit will be required to be paid in order to secure any future bookings.

 

1.1 (b) In the event that less than forty-eight (48) hours notice of cancellation is given, any moneys paid toward the booking by the client will be non-refundable. 

 
2. Cancellation by Luna Black

 

2.1 (a) If cancellation is due to Luna being ill or unable to make the appointment any amount paid toward the booking will be refunded in full within 48 hours of the cancellation.

 

2.1 (b) If cancellation is due to the client displaying unsafe behaviour (intimidation, manipulation, requesting unsafe/illegal services), the deposit (and any moneys paid toward the booking) will not be refunded.

 

 
3. Force Majeure

 

3.1 (a) If neither party is able to attend the booking due to an extraordinary and unexpected event or circumstance beyond their control such as war, strike, riot, epidemic, sudden law changes, a negotiation will take place to reach one of the solutions below which is satisfactory to both parties:
• A refund of monies paid
• Monies paid put towards an unspecified future booking
• Monies paid transferred to a specific future booking or other service